Houston Daily

Guaquita Lavelle-Watkins, clinic administrator at the University of Houston College of Optometry, has been recognized for developing the college’s first online appointment scheduler. The system aims to make health care more accessible by allowing patients to book appointments at any time.

“Even if someone is caring for a sick child at 3 a.m. or staying at a shelter, they can still book an appointment,” Lavelle-Watkins said. “It’s about meeting people where they are and making care more accessible.”

Lavelle-Watkins is the inaugural recipient of the Centennial Staff Innovation Award, which includes a $1,000 gift card and a commemorative plaque. She was honored during a ceremony in May for her role in creating the online booking platform.

Ramanan Krishnamoorti, vice president for energy and innovation at UH, described the purpose of the awards: “The awards are a recognition and celebration of the innovative spirit embodied by the staff at UH and shares their creativity to the broader UH community. The award along with the [Innovation] seed grants will foster a rapidly growing culture of innovation.”

Since its launch in October 2024, the new scheduling system has handled over 1,100 appointments—about 8% of all clinic bookings. Patients can now schedule appointments, complete forms, and review their health history and balances online. This change has also reduced administrative tasks for staff, allowing them to focus more on patient care.

“The smiles on our patients’ and students’ faces — that’s the most rewarding part,” Lavelle-Watkins said. “It's a reminder that even small innovations can make a big difference.”

Dr. Andrew Mario Archila, associate dean of clinical operations at the College of Optometry, nominated Lavelle-Watkins for the award. In his nomination letter he wrote: “Guaquita’s vision, dedication and ability to lead change exemplify the excellence and innovation this award seeks to recognize. Her work didn’t just improve a process — it transformed our business.”

Now in her seventh year at UH, Lavelle-Watkins continues to be motivated by patient care and student development. “Our patients are the heart of what we do, and our students remind us that great care always includes giving back,” she said. “Watching them grow into compassionate, skilled providers keeps me inspired every day.”

She expressed appreciation for her colleagues: “I’m grateful to my dean, associate dean, leadership and administrative team for believing in what’s possible,” she said. “And most of all, I want to thank my amazing staff — they are my backbone when it’s hard to stand. I couldn’t do any of this without their support.”

More information about nominating individuals for future Centennial Innovation Awards is available through University of Houston channels.